Once your order has been processed, you’ll receive a confirmation email with your tracking number. Simply click the tracking link in that email to view the status of your delivery.
If the link doesn’t work, you can also track your parcel here by entering your order number and email, or your tracking number.
Shipping costs are calculated at checkout based on the destination, weight, and size of the items in your order.
The final price will vary depending on these factors.
Shipping is free across Europe for orders over 70€.
If your order contains multiple items, they may be shipped separately depending on availability and warehouse location.
In that case, you’ll receive a separate tracking number by email for each shipment — which may arrive a few days apart.
Orders are usually prepared within 1 to 2 business days after payment for your order.
This short window allows for last-minute changes to your items or delivery address if needed.
Once prepared, delivery times depend on the shipping method selected at checkout:
Standard Delivery: between 2 and 8 business days on working days.
For France: handled by Colissimo France without signature.
For Switzerland: handled by Colissimo without signature.
For other European countries: handled by Chronopost International.
Express Delivery: within 24 hours in France, and between 1 and 3 business days for other European destinations (except Switzerland).
Please note that delays may occur during busy periods, but we always do our best to get your order to you as quickly as possible without compromising quality.
To learn more, visit our Orders & Returns Policy.
Yes! We ship worldwide (with very few exceptions), and there’s no minimum order quantity required.
Please note that delivery times may be longer for international orders, particularly to destinations outside the Europe.
An additional shipping fee may apply to non-EU countries due to customs handling and extended logistics.
Yes — as long as your order hasn’t been dispatched yet.
We typically process orders within 24 to 48 hours, so if you’d like to make changes (items, sizes, or address), please email us as soon as possible at shop@swissborg.com.
Yes, cancellation is possible before your order is dispatched.
If you’d like to cancel, just send us an email at shop@swissborg.com.
Returns are only accepted in the event of a proven product defect.
All our products are carefully inspected before shipping. However, if your item arrives damaged or faulty, please send us a photo or video of the issue along with your order number to shop@swissborg.com.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
For more details, please refer to our Refund Policy.
Your security is our priority. All payment methods used on shop.swissborg.com are 100% secure.
We currently accept the following payment methods:
Credit and debit cards — processed securely through Shopify Payments, a trusted global payment provider.
Cryptocurrencies — supported via Utrust, allowing payments in SwissBorg (BORG), Solana (SOL), and USD Coin (USDC).
Your payment details are never shared with us and are protected by 128-bit SSL encryption.
Absolutely. The “HTTPS” in our website address indicates a secure connection using SSL/TLS encryption — the same level of security used by leading e-commerce platforms. You’ll also see a padlock icon in your browser’s address bar, confirming the connection is protected.
This helps safeguard your personal data and prevent fraud or identity theft.
To learn more, visit our Privacy Policy.
Ordering from us is simple:
You also have the option to create an account for faster checkout next time.
No — only one discount code can be used per order, unless otherwise specified.
If you’re interested in placing a bulk or wholesale order, please contact our team at shop@swissborg.com.
If your question hasn’t been answered above, feel free to reach out to our customer support team by emailing shop@swissborg.com.
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Online support Monday - Friday 9.00-18.00
